Frequently Asked Questions

Booking & Reservations

How do I book a room?

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You can book any of our themed rooms through Airbnb. Simply click on the "Check Availability on Airbnb" button on any room page, or visit our Airbnb listing directly. Select your dates, number of guests, and complete your reservation.

What is your cancellation policy?

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Our cancellation policy follows Airbnb's standard terms. You can cancel free of charge up to 24 hours before check-in. For more specific details, please refer to the cancellation policy shown on our Airbnb listing at the time of booking.

Do you offer long-term stays?

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Yes! We welcome guests for extended stays. Please contact us through Airbnb messaging to discuss long-term availability and special rates for stays longer than 7 days.

Can I book multiple rooms for a group?

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Absolutely! We can accommodate groups across multiple themed rooms. Please contact us through Airbnb to coordinate group bookings and ensure we can accommodate your entire party.

Check-in & Check-out

What are your check-in and check-out times?

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Check-in: 3:00 PM - 8:00 PM
Check-out: 11:00 AM

Early check-in or late check-out may be available upon request, subject to availability and additional fees.

How do I get the door code?

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The door code will be provided via Airbnb messaging once your booking is confirmed. You'll receive detailed instructions on how to use the smart lock system before your arrival.

Is there parking available?

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Yes, there is ample street parking available in front of the house or directly across the street. Please stay 5 feet away from mailboxes to ensure mail delivery. The driveway is reserved for hosts.

Do I need to remove my shoes?

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Yes, please remove your shoes at the inside entryway. This helps us maintain the cleanliness and condition of our beautiful themed rooms.

Amenities & Services

What amenities are included?

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Each room includes WiFi, individually assigned cutlery and plates/bowls in the kitchen, themed decorations, and access to shared common areas. Each room also features an audio tour guide for a virtual experience of the house.

What is the WiFi information?

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Network Name: Leo's World
Password: Provided in Airbnb app via message once confirmed or in room upon arrival

Is there a kitchen I can use?

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Yes! There's a shared kitchen available. Find an upper cabinet with your room name by the kitchen sink. Cutlery and plates/bowls are individually assigned to each room for your convenience.

Are there audio tours available?

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Yes! Each room features an audio tour guide that provides a virtual tour of the house and detailed information about your stay. You can play, pause, adjust volume, and download the audio file directly from your room page.

House Rules & Policies

What are your quiet hours?

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Quiet time is from 10:00 PM to 6:00 AM. We ask all guests to be respectful of other guests and neighbors during these hours.

Are pets allowed?

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Pet policies vary by room and booking. Please contact us through Airbnb messaging to discuss bringing pets, as some rooms may be pet-friendly while others are not.

Is smoking allowed?

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No, smoking is not allowed inside any of our rooms or common areas. Smoking is permitted only in designated outdoor areas, and we ask that you dispose of cigarette butts properly.

What happens if I damage something?

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Please report any damages immediately through Airbnb messaging. We understand that accidents happen, and we'll work with you to resolve any issues fairly and promptly.

Location & Transportation

Where exactly is the property located?

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We're located in San Antonio, TX. The exact address is provided upon booking confirmation via Airbnb messaging for security reasons. You can view our general location on Google Maps.

How close are you to downtown San Antonio?

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We're conveniently located with easy access to downtown San Antonio. The exact distance and travel time will be provided with your booking confirmation, along with local transportation recommendations.

Is there public transportation nearby?

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Yes, there are public transportation options available. We'll provide detailed information about nearby bus stops, routes, and schedules with your booking confirmation.

Special Requests & Support

Can I make special requests for my stay?

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Absolutely! We're happy to accommodate special requests when possible. Please contact us through Airbnb messaging with your specific needs, and we'll do our best to make your stay extra special.

What if I need help during my stay?

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Our hosts are available 24/7 for assistance. Contact us through the Airbnb app for immediate help, special requests, or local recommendations. We're here to ensure your stay is exceptional from check-in to check-out.

Do you offer local recommendations?

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Yes! We love sharing our favorite local spots with guests. Contact us through Airbnb messaging for personalized recommendations on restaurants, attractions, activities, and hidden gems in San Antonio.

Can I host events or parties?

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We welcome small gatherings and celebrations! Please contact us in advance to discuss your event plans, guest count, and any special requirements. We want to ensure your event is both enjoyable and respectful to other guests.

Still Have Questions?

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Contact Us on Airbnb